1. Our website
The website shopcases.es is property of the company Electronica Villbar S.A VAT ESA28144731, sited in c/ Baron Castillo Chirel 3 28039 Madrid-Spain, the use of this website and any service contained within constitutes acceptance of these Terms & Conditions.
2. Customer Information
2.1 You should always check that the contact information you provide is correct before creating a customer account or proceeding to payment.
2.2 You are responsible for maintaining your own username and password, where required to access your customer account. You should ensure that you store your username and password securely and that the details required to access your customer account are not provided to another party.
2.3 As a customer you are responsible for your customer account and actions taken within it. If you are aware or suspect that your customer account username and password or other details have become known to a third party, you should inform us immediately.
Electronica Villbar S.A. is registered under the Spanish Data Protection Law 15/1999.
3.1 Electronica Villbar S.A. complies with the principles of this law 15/1999 when dealing with all data received from visitors to the site.
3.2 We only hold the data necessary to offer services provided on our website.
3.3 Data is only used for the purposes described in our entry on the Data Protection Register.
3.4 We only hold personal data for as long as necessary. Once data is no longer needed it is deleted from our files.
3.5 We regularly email website news and information updates to those customers who have specifically subscribed to our email service. All subscription emails sent by us contain clear information on how to unsubscribe from our email service.
3.6 We never sell, rent or exchange mailing lists.
3.7 In accordance with the Privacy and Electronic Communications (EC Directive) Regulations 2003, we never send bulk unsolicited emails, (popularly known as Spam) to email addresses.
3.8 We may send emails to existing customers or prospective customers who have enquired or registered with us, regarding products or services directly provided by us.
3.9 All emails sent by us will be clearly marked as originating from us. All such emails will also include clear instructions on how unsubscribe from our email service and any future emails. Such instructions will either include a link to a page to unsubscribe or a valid email address to which you should reply, with unsubscribe as the email subject heading.
3.10 Our website use "cookies" to help you personalize your online experience. A cookie is a text file that is placed on your hard disk by a Web page server. Cookies cannot be used to run programs or deliver viruses to your computer. Cookies are uniquely assigned to you, and can only be read by a web server in the domain that issued the cookie to you.
One of the primary purposes of cookies is to provide a convenience feature to save you time. The purpose of a cookie is to tell the Web server that you have returned to a specific page. For example, if you personalize pelishop.es pages, or register with pelishop.es site or services, a cookie helps pelishop.es to recall your specific information on subsequent visits. This simplifies the process of recording your personal information, such as billing addresses, shipping addresses, and so on. When you return to the same pelishop.es website, the information you previously provided can be retrieved, so you can easily use the pelishop.es features that you customized.
You have the ability to accept or decline cookies. Most Web browsers automatically accept cookies, but you can usually modify your browser setting to decline cookies if you prefer. If you choose to decline cookies, you may not be able to fully experience the interactive features of the pelishop.es services or Web sites you visit.
4. Product Pricing, Title and Customs duty.
4.1 We make every effort to ensure that the pricing displayed on our website is correct. However, if an error in the pricing of a product is found we reserve the right to either cancel your order or contact you to arrange payment of any extra sum due or refund any over-payment made by you (as applicable). The processing of an order can be cancelled or corrected by us at anytime up to the shipment of that order and any related items.
4.2 We reserve the right to alter all product pricing without notice.
4.3 Title in any products ordered from us does not pass to you, the purchaser until we have received and processed a valid payment, and that payment has been made into our own bank account and your order has been shipped.
4.4 In the event of a late payment, credit/debit card company interest charges may apply.
4.5 Prices expressed in euros, for end consumers in all European Union Countries, during the check-out process we will apply the VAT corresponding to the countrry where the order is delivered. EU companies with valid VAT-Id can receive VAT free. Shippings to all type of customers outside EU are VAT free. Costs for customs clearance and taxes are to be paid by the recipient of the order. We may only send goods VAT free when the shipping address is the same as the invoice address and where the VAT number is registered.
5. Your Order & Payment methods
5.1 When you place an order you will automatically receive a confirmation email from us to confirm your order. Your order constitutes an offer made to us to purchase the goods specified in the order.
5.2 Your offer is only accepted by us once we have emailed you to confirm the dispatch of your order.
5.3 Product items not included within the dispatch email are not included in the order and contract between you and us.
5.4 We reserve the right to delay or refuse orders where a transaction contains incomplete details or details that cannot be verified or where fraud is suspected.
5.5 If we are unable to reasonably ascertain these details or resolve these issues a full refund will be made against the card used at the time of purchase. No other form of refund or credit will be offered nor will a refund be made to any third party card or account.
5.6 The website Pelishop.es accepts payments trough credits cards, Paypal, Amazon Pay or wire transfer. The payment with credit card was realized across a gangplank of payment by sure servant of La Caixa (Caixabank), Ever no information of the card is stored in our database, neither our Web nor no person of Electronics Villbar S.A. has access to the information of his card.
6. Terms & time of delivery
6.1 All orders received by us are shipped to the customer within two working days after receipt the orders.
6.2 We reserve the right to ship products at a later date (up to 21 days after purchase) where the product ordered is not in stock at the time of purchase. In this situation you will be contacted and offered a full refund instead of delivery of the product.
6.3 We cannot be held responsible for disruption to shipping caused by industrial disputes or action outside our direct control. If such disruption occurs you will be offered delivery via an alternative delivery or fulfilment company or a full refund.
7. Cancellation Rights, Returns and Refunds
7.1 Under the EU Consumer Protection Regulations you have a right to cancel your purchase. However, to exercise this right you must notify us in writing, (email or letter) within 14 days from the day after you receive your goods.
7.2 As stated above notification of cancellation must be in writing logging in your account directly from the TAB "order history and details"
7.3 No right of cancellation, refund or return exists under the EU Consumer Protection Regulations once you have used your product, unless the product is defective and you are returning it for this reason.
7.4 Goods that are sealed or shrink-wrapped and this is removed can only be returned if they are defective.
7.5 If you are returning your product because it is defective, please send before and email state the defect or defects.
7.6 Repackage the product in its original packaging, including any accessories, brochures, manuals, guarantees or warranties that came with the product. Unfortunately we will be unable to issue a refund where the product is in an incomplete state.
7.7 If the original packaging surrounding the product has been damaged or destroyed we will only issue a refund if the product is being returned due to a defect. If the original packaging of a defective product has been damaged or destroyed you should ensure that the returned product is adequately packed for shipment back to us.
7.8 You are responsible for paying any postage or shipping costs incurred when returning the product.
7.9 We recommend that all returns be sent by registered post, so that a record of the return is available for you.
7.10 We will not issue refunds for any items lost or stolen in transit to us.
7.11 Where a return is lost or stolen in transit to us, you should claim compensation from the company that shipped the return.
7.12 If you fail to return a product to us, we may make arrangements to have the product collected from you. The cost of this collection will be passed on to you.
7.13 Unused products may be returned promptly by customers to the address listed below:
Electronica Villbar S.A. c/ Baron Castillo Chirel 3 28039 Madrid-Spain
7.14 Subject to the above, we will refund the purchase price of a returned product within thirty days of receiving written notification of your intention to return the product.
7.15 We will also refund the cost of standard or recorded postage incurred returning a product, if incorrectly sent by us or where the product has been returned due to a defect. Please note that we will not refund any courier, overnight or express element of any delivery or postage charge.
8. Customer Complaints
We endeavour to respond to all customer complaints or queries within seven working days.
9. Faulty Products
Where a Customer experiences a fault with a product it can be returned to Electronica Villbar S.A., subject to our returns policy above.
10. Events outside our control
Electronica Villbar S.A. shall not be liable for delay or failure to perform any obligation under these Terms & Conditions if the delay or failure is caused by any circumstances beyond our reasonable control, including, but not limited to, acts of god, war, civil disorder or industrial dispute.